Shipping & returns

TERMS AND CONDITIONS FOR PURCHASING AT WWW.MRCK.NO

 

PAYMENT

All prices are inclusive of 25 % VAT.

We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items.
  

SECURITY 

You can safely use your creditcard on our web shop. Our PayPal payment system uses 3D Secure –
a worldwide security standard verified by Visa and Mastercard. 

  

RETURNS 

You have 14 days from the day of receipt to return any unused items. The returned items must be in unused and original packaging with hangtags. On the Return Form enclosed with the item, you can see what information we need from you, and where to send the goods. After receiving the item we will give a full refund of the product prize.

  

EXCHANGE 

If you wish to exchange an item to a different size or colour you have 14 days from the day of receipt to exchange the item. After receiving the item, we will send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund of the product prize. 

 

COMPLAINTS AND FAULTS DELIVERED GOODS 

If you have received a faulty item, or if it is not the the product given on your invoice, you should return 
the item as described above. If we agree that your complaint is justified, we will send you a new 
product. The shipping will be free of charge and we will refund your shipping costs corresponding to the cost for a B-letter sent by Posten. If the item is out of stock, we will refund the price of the item. 

  

SHIPPING 

For packages delivered within Norway we use Posten. For delivery within Norway the delivery cost is NOK 150.
For packages delivered outside Denmark we use UPS. The delivery fee is NOK 200.00

Once you have received the package, you should inspect the goods. If the package and / or contents
are damaged, please immediately contact our Customer Service.